Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email, phone number, and password
• Profile Information: Address, preferences, and profile photo
• Transaction Information: Order history, payment details, and delivery addresses
• Communication: Messages, reviews, and support requests

2. Automatically Collected Information

When you use our Platform, we automatically collect:

• Device information (type, operating system, browser)
• IP address and location data
• Usage patterns and browsing history on our platform
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Process and fulfill your orders
• Communicate with you about orders and services
• Personalize your experience and recommendations
• Improve our platform and services
• Prevent fraud and enhance security
• Comply with legal obligations

4. Information Sharing

We share your information with:

• Sellers: To fulfill your orders (name, delivery address, phone)
• Payment Processors: To process payments securely
• Delivery Partners: To deliver your orders
• Service Providers: Who help us operate the platform
• Legal Authorities: When required by law

We never sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and updates
• Access controls and authentication

6. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze usage patterns
• Deliver personalized content

You can control cookies through your browser settings.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Opt-out of marketing communications
• Export your data

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance and fraud prevention.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or platform notification.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at: privacy@vikareta.com